WALL CURRY is a customised Print-On-Demand portal and we put great efforts to customize and print your product. You can either choose Wall Coverings and Canvas Art Prints from our design library or you can send us your designs and creative and we deliver prints as per your specific requirements.
With over 16 years of experience, we make all efforts to deliver you the quality product in terms of substrate durability, print quality & colours with best care in terms of shipment & packaging. However, we do acknowledge that there can be some situations where our customers would request for a product return /refund.
AS PER OUR ORDER REFUND POLICY, WE MAY OFFER A REFUND ONLY IN CERTAIN FOLLOWING SITUATIONS:
- Incorrect specifications in terms of type of substrate, size and / or design provided or approved by the customer. The print will either get replaced or the amount will be refunded in following cases:
- If the customer has ordered a print on Type A media and he/she gets the print on Type B
- If the size of the print is not as per the specifications. Wallpaper Prints with size difference of more than 2cm on either side shall be entitled for a refund or replacement. We would request you to keep your print size slightly bigger. It is always better to get a bigger print instead of a smaller print.
- If the design of the print is not what you have asked for.
- Large Wall Coverings are printed in the tile format with 0.5 inch overlap. If any of the tiles has visible colour difference, we will first attempt to change the tile with colour difference and if it doesn’t help, we would initiate a replacement of complete Wall Covering or refund the full amount.
Only in the case of incorrect, damaged and defective items Wall Curry team will review your product and replace or refund you the payment within 7 days of the receipt.
Please contact our customer service by email at email@example.com for a return authorization. Items must be returned in unused and intact condition in the original shipping package.
AS PER OUR ORDER REFUND POLICY, WE MAY NOT OFFER A REFUND IN CERTAIN FOLLOWING SITUATIONS:
Outer cardboard packaging damage
- Sometimes you may find the damaged or partially opened outer cardboard packaging. This may happen during security check at the airport or during transit, but it is not necessary that the prints may also get damaged as we take every precaution while packing the prints. There shall not be any replacement or refund in case of damaged outer packaging, but the contents are in good condition.
- If a customer sends us their own designs, creatives in PDFs, JEPG or any other file format, we do a quick review (NOT DETAILED REVIEW) of the pictures used in the artworks/files and inform the customer if we find any issue in the picture quality. If customer agrees on the issue and reconfirm the order by sending us the email, the print shall NOT be entitled for any refund or replacement.
- If a customer selects any of our design or image for Wall Covering or for Canvas Art Print, we make sure that we only have hi-resolution images in our library. If we have any doubt on the quality of any of the images, we wouldn’t have either uploaded the image in our library or if we have, we would inform the customer and cancel the order. If a customer still insists and agrees on the quality issue, the print shall NOT be entitled for any refund or replacement.
There is not any provision of CASH Refunds. It can only be done in any of the following formats;
- Through Bank Transfers/ NEFT
- By Cheque
GENERAL INFORMATION ON REFUND PROCESS:
- Inform us immediately (within 24 hours) about the situation by sending an email to firstname.lastname@example.org so that we can take necessary measures at the earliest.
- Email us a photo-proof of the discrepancy in your order within 24 hours at email@example.com
- Send us the order back to us in its original shipping package within 5 working days. Customer must bear the applicable shipping and handling charges involved in the process. Wall Curry shall not be liable to bear any shipping and / or handling costs involved in returning the product order back to the company. For any other query regarding our Return Policy, please call us on +91-9990299289 or send an email to firstname.lastname@example.org
- If both the parties agree to finally initiate refund, it will be processed within 7 working days only after we receive the rejected shipment back in our office.
- To assure a secure transaction, you are kindly requested to furnish necessary verification documents and bank details.